Effective Date: 27th July 2025

Platform: www.ujjwalbhaarat.com / Ujjwal Bhaarat Mobile App

Contact Email: admin@ujjwalbhaarat.com

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1. General Overview

At Ujjwal Bhaarat, we value our customers and partners. Our cancellation policy is designed to be fair and transparent, balancing customer flexibility with vendor and franchise operations.

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2. Eligibility for Cancellation

a. For Customers

• Orders for perishable items (e.g., fresh vegetables, fruits) can be cancelled within 15 minutes of placing the order or before dispatch, whichever is earlier.

• Non-perishable products (e.g., groceries, household items, handmade goods) can be cancelled before shipment.

• Service bookings (e.g., housekeeping, appliance repair) must be cancelled at least 2 hours before the scheduled time.

b. For Offline Orders

• Cancellations for orders placed directly with a local franchise or vendor must be requested through the Ujjwal Bhaarat app or by contacting the store directly.

• Offline cancellations are subject to stock status and delivery stage.

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3. How to Cancel an Order

Orders can be cancelled through:

• My Orders section in the Ujjwal Bhaarat mobile app or website

• Contacting customer support via email or phone (details below)

• Direct call to local franchise/vendor (in case of hybrid orders)

If your order is already shipped or delivered, cancellation may not be possible. You may instead initiate a return request, if eligible.

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4. Refund on Cancellation

• If your cancellation is successful and payment was made online, the refund will be processed within 5–7 business days to the original payment method.

• For Cash on Delivery (COD) orders, no payment refund is needed unless a prepaid amount (e.g., partial advance) was collected.

• In case of cancellation by Ujjwal Bhaarat (e.g., due to stock unavailability), you will receive a full refund.

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5. Vendor/Franchise Cancellations

Vendors or franchise partners may cancel orders if:

• Product is out of stock

• Incorrect address or unreachable contact

• Delivery constraints beyond service area

Customers will be notified via SMS/app notification and a full refund will be issued.

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6. Special Conditions

• Bulk orders or custom requests may have different cancellation windows based on vendor policy.

• Frequent cancellations by a user may result in temporary restrictions or account review.

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7. Contact for Cancellation Support

📧 Email: admin@ujjwalbhaarat.com

📞 Phone: +91 9518367514

🌐 Website: www.ujjwalbhaarat.com