At Ujjwal Bhaarat, we are committed to delivering fresh and high-quality vegetables to your doorstep. As we deal with perishable products, we request our customers to carefully review our return and refund policy.

✅ Eligibility for Return or Refund

We offer returns or refunds only under the following conditions:

• Product delivered is damaged, spoiled, or not in consumable condition.

• You receive a wrong item.

• You contact us within 2 hours of delivery with photo/video proof.

❌ Non-Returnable Items

We do not accept returns or refunds for:

• Items stored improperly after delivery.

• Spoilage caused due to delay in usage.

• Taste or appearance complaints unless the item is spoiled.

📸 How to Request a Refund or Replacement

1. Contact us on WhatsApp or call: 9518367514 (within 2 hours).

2. Share order number + photo/video proof.

3. We will respond within 24 hours.

4. If approved:

• You’ll receive a free replacement, or

• A partial/full refund, depending on the issue.

💳 Refund Method & Time

• Mode: UPI / Bank Transfer / Original Payment method

• Timeline: 3–5 business days

🙏 Customer Responsibility

• Ensure someone is available to receive delivery.

• Store vegetables properly right after delivery.

📝 Note: We are committed to your satisfaction, but request understanding due to the nature of fresh produce.